Hello Stitch Studio FAQ's

Adult Classes

What should I bring to class?


Under most circumstances, Hello Stitch Studio can provide you with all of the tools and equipment that will be required for any class or camp. We even have sewing machines for you to use! However, if you would like to bring your own tools or machine, you are welcome to do so. We just ask that you make sure your items are adequately marked so they don't end up in our cabinets at the end of the day! As for other class supplies, please check the supply list that we will send after your order has been processed. In some cases, all supplies will be included or available to purchase as a class kit, other times you will need to bring supplies with you to class. We do not have a large retail section of the shop, so please make sure you come prepared!




What if I need to cancel a class?


Hello Stitch will provide each student with any equipment and/or tools needed for each class unless otherwise noted in the class description. By taking a class at Hello Stitch, you acknowledge: Class fees are transferable to another class or to studio credit if cancellation is made at least 72 hours before class. If cancellations are made after the 72 hour advance window has passed, we will not be able to issue studio credit. You can, however transfer the class to a friend. Please plan on arriving at least 15 minutes before the start of class to ensure that all students are given adequate attention and can make the most of every class. Parking in Berkeley can be a challenge, so please leave extra time to find a space if you plan on driving. If a student arrives 15 minutes or more after the start of class, it is at the discretion of the teacher as to whether the student will be admitted. No refunds or studio credit will be given for late arrivals. NO REFUNDS OR STUDIO CREDIT WILL BE GIVEN FOR NO-SHOWS. In the event that a class does not have enough students, it may be canceled. Enrolled students will be notified at least 48 hours prior to the start of the class. In the event of a cancellation, students will be refunded within 10 business days. If we reschedule a class to another date, students are also entitled to a full refund. ​




What's my expertise level?


We want you to feel comfortable and confident in class, so we have assigned "expertise" labels to each of our class offerings. Check out the descriptions below and find your best fit! ✂️ - You've seen a sewing machine before, but you've never played with one, or if you have given it a try, you'd really love a little extra help to make sure you're doing it correctly. ✂️✂️ - You have a few projects under your belt. You aready know how to thread and use a sewing machine and you're ready to learn more advanced basics. ✂️✂️✂️ - You've got it down! You've been sewing for awhile and you have a pretty good handle on the basics. You're looking to delve into more advanced techniques and work on advancing your skill set.




What's the food situation?


For select workshops, lunch will be provided. For all others, we will have coffee, tea, water and light snacks available. There is a small refrigerator and microwave available for your use during your time at the studio. Right next door to us is West Coast Pizza and across the street is Long Life Vegi House (Chinese). Trader Joe's is 2 blocks up University Ave. You can see other local restaurant options here.




Can my child take an adult class?


Youth 14 and up may register for adult classes. In order to participate in class, all minors will need a signed parental consent form. If you will not be dropping your student off at the first session of class, please contact us and we will email you a form to fill out and send with your child.




Can my child/spouse/friend accompany me to class?


Sorry! Only registered class participants may be in the studio during class time.





Hello Stitch Kids

What is the kid's camp, class, or afterschool cancellation policy?


Cancellation 14 days or more before the event = 90% refund of the total balance to a studio credit. Cancellation 8-13 days before the event = 50% refund of the total balance to a studio credit. Cancellation less than 8 days before the event = 0% refund of the total balance to a studio credit. NO REFUNDS OR STUDIO CREDITS ARE ISSUED DUE TO CAMPER ABSENCES, INCLUDING ABSENCES DUE TO ILLNESS. To cancel or make other changes to your camp registration, please email Hello Stitch Studio. We understand that sometimes life is unpredictable! If your child cannot attend camp, but has a friend that would like to take their place, contact us to see if they are applicable for a transfer.




What are the age restrictions for kids?


To attend a kid’s class or camp, children must be at least 8 years old at the start of their class or camp session. Youth 14 and up may register for adult classes with the consent of the instructor. In order to participate in class, all minors will need a signed parental consent form. If you will not be dropping your student off at the first session of class, please contact us and we will email you a form to fill out and send with your child. Children above the age of 8 with a valid parental consent form may accompany a studio member while actively involved in a project. The daily drop in fee will apply. Children may not be left unattended unless they are in a class.





General

Studio Use Policy


All users of the Hello Stitch Studio are responsible for their own safety. Hello Stitch will not be held liable or responsible for any injury sustained by using any of the facilities or equipment in the studio. If at any time you notice any equipment and/or tools which are not functioning properly, stop using the equipment and contact a member of the Hello Stitch staff. A studio assistant will always be on hand to provide tool and machine trouble-shooting and support. We are also happy to help with tips, tricks, encouragement and snacks! Studio users should not expect one-on-one attention, as found in our classes. If we feel that you need more help than we can provide, we will help find you a class that will put you on the right path - and if you are a member, you get a 15% discount! Shoes are required at all times as you move about the studio. We understand you may like to sit at the machine with your shoes off, however, we ask that you wear shoes for your safety as you leave your immediate workstation. Please be considerate with your cell phone usage. Calls are allowed within reason but we ask that ringers be turned down or set to vibrate, and that conversations be kept to a bare minimum. Any non-member guest in the studio must pay daily drop in fee. This includes guests using the lounge area. Children above the age of 8 may with a valid parental consent form may accompany studio users while actively involved in a project and the daily drop in fee will still apply. Children may not be left unattended unless they are in a class. Youth 14 and up may register for adult classes. In order to participate in class, all minors will need a signed parental consent form. If you will not be dropping your student off at the first session of class, please contact us and we will email you a form to fill out and send with your child. Using the studio when workshops are in session: Equipment, machines, classroom space, and other areas may be reserved for classes. If you are a member, you can check the online reservation calendar to determine availability ahead of time if you need a specific machine or work area. Tables and machines may be marked as reserved for classes and will be made available for the exclusive use of instructors and attendees beginning 30 minutes prior to the start of the workshop. Please be considerate and refrain from being excessively noisy while classes are in session. ​




How do I cancel my membership?


Daily Membership Cancellations must be made 24 hours in advance. We will issue a store credit if cancellations are made at least 24 hours in advance by phone or email. If you do not show up for your reserved day without notifying the studio, you will not be issued a credit. Your daily membership day or credit can be transferred to a friend. Monthly Memberships Your membership starts the day you register and will automatically renew every month on that day. Cancellation must be made before the auto-renewal in order to cancel your automatic payment. To cancel your membership call, email, or notify in-store staff the request for cancellation.




What's the parking situation?


We are located just outside of Downtown Berkeley, so the parking here is a little tricky, but not impossible. Some options: Monday - Friday:

  • The neighborhoods around the studio are almost all 2 hour parking spots from 8am - 7pm Monday - Friday, so you can park, set yourself an alarm, and then move your car every couple hours. (It's a good way to make yourself get a little exercise and fresh air!).
  • The streets to the west of Sacramento Ave. and south of University Ave. are always unmetered, neighborhood parking. That's about a 10-15 minute walk away.
  • The meters out front on University Ave. are one hour for $1.50. You can leave your car there and pay every hour.
  • There are garages in Downtown Berkeley. Those are a 10-15 minute walk away.
  • Public transportation is always an option! We are almost exactly halfway between the Downtown Berkeley and North Berkeley BART stations. It's a 10-15 minute walk or 5 minute Uber/Lyft from either station to the studio.
Saturday:
  • For parking on Saturdays, the neighborhood south of University Ave. is free all day.
  • The meters out front on University Ave. are one hour for $1.50. You can leave your car there and pay every hour.
Sunday:
  • Parking is everywhere is free!
To unload your supplies and equipment, there is often parking right out front, at a meter or in the yellow zone. We're happy to help you unload, just come in and ask!




Membership Policy


In the interest of providing service to all of our members, we reserve the right to limit attendance to three days per week. We may occasionally need to close the studio for special events, but it won’t happen often and you will be given plenty of advance notice. When a class is in session, we expect our members to be respectful of the teacher and class space. This is an open studio, so please be aware of how your voice carries. Also, please address studio assistants with your questions and do not approach the teacher or the students during class time. Equipment and tables may be reserved for exclusive class use. We are closed to the general public on Tuesdays, but members are welcome to come in and use the studio by appointment between 12-8pm. Because we may be teaching a class or trying to complete a project, we ask that you work independently when using the space on Tuesdays.




How do I redeem a gift card or class credit?


If you have a Hello Stitch gift certificate or class credit that you would like to redeem, please contact us and let us know:

  • The name and date of the class
  • The 16 digit gift certificate code
If there is a remaining balance due, we will send over an invoice for the additional amount.




Longarm Rental Policy


Renting time on our Innova Longarm Quilting machine is separate from general studio membership machine use and requires that the renter has taken and passed the Longarm Certification Class. A studio assistant will always be on hand to provide machine trouble-shooting and support, however as a Certified Longarm Quilter, we expect that you will know the basics of machine operation. If you need assistance, please ask, but if you find that you are having difficulty remembering basics, you may be asked to take a Longarm Refresher course in order to operate the machine safely. Please be considerate with your cell phone usage. Calls are allowed within reason but we ask that ringers be turned down or set to vibrate, and that conversations be kept to a bare minimum. Any non-member guest in the studio must pay a daily membership fee of $25. This includes guests using the lounge area. Due to the potentially hazardous nature of sewing studio equipment, we do not allow children under the age of 14 to accompany you while you are using the longarm. There may be classes in session during your rental time. Please be respectful of the teacher and students and do not approach them during class time. This is an open studio, so please be aware of how your voice carries. Questions about the longarm should be addressed to studio assistants. Equipment and tables may be reserved for exclusive class use. We currently do not allow the use of longarm rulers when renting the Innova machine. In order to maintain your ability to book time on the studio longarm, renters need to demonstrate a baseline knowledge of how to safely use the machine and the ability to operate the longarm independently without relying on studio assistance. If this baseline is not met, you may be asked to repeat the certification class or take private lessons in order to build your skills to a safe level. If you have not used the machine in over 6 months, you may be asked to take a recertification class.





Shipping & Returns

What's the shipping policy?


All store orders have a flat rate $5 shipping fee. We know that you want your order quickly and will do our best to get it out to you as soon as possible! All orders will be shipped within 4 business days (this does not include weekends or holidays). With the exception of oversized packages, we ship using USPS First Class or Priority mail. We currently do not ship outside of the US. We do not ship sewing machines, those are available for in-store pickup only.




What's the return policy?


If you receive the wrong item, are missing an item, or an item was damaged in shipping, please let us know within 72 hours of receiving your package. Returns and exchanges are accepted up to 15 days from the of original purchase. For any questions about ordering, returns, or exchanges please email orders@hellostitchstudio.com. To ensure full credit for your returns, please contact us first. All returned items must be in original, unflawed and unused condition: unmarked, uncut, and unwashed by the purchaser. No refunds or exchanges on cut fabric. No refunds or exchanges on new Janome sewing machine purchases. Hello Stitch does provide warranty service during the first year of ownership. We do not refund shipping costs. All pricing is valid only on orders placed through the website. Pricing in store may vary.





1708 University Avenue

Berkeley , CA 94703

510-982-6549 

hello@hellostitchstudio.com

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